SHIPPING & RETURNS

GENERAL

All online shipping is subjected to stock availability. We at Niche Fragrance are constantly trying to keep all your favorites available all the time, but at moments we are challenged by external circumstances, the product might be notified as 'OUT OF STOCK'. We apologize for the same, and kindly come back to check if its's restocked! or any time, our team if contacted can let you know any whereabouts regarding the availability.

 

WHEN DO WE SHIP AND DELIVER?

When we receive an order, we make sure to ship it in less than three days. Once shipped from our warehouse, it reaches your doorsteps within a week or less depending on your shipping location. If the order is placed during weekends or public holidays of UAE, the shipping will be done the next working day. For your information, our team is working from Saturday to Thursday every week except for public holidays announced by the UAE government. To make sure your purchase reaches you at right time, we work hard and efficiently in coordination.

 

WHERE DO WE SHIP AND DELIVER?

Our online delivery services are available locally to United Arab Emirates, and internationally to kingdom of Saudi Arabia, Oman, and Qatar. 

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HOW CAN THE PAYMENT BE DONE?

We would encourage online payments via credit/debit cards of any bank. Cash on delivery option is also available.

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RETURN POLICY

​​If the shipment has been dispatched for prepaid orders and customer requesting for refund, delivery charges will be deducted.

For online prepaid, credit charges of 2.5% of the total order value will be deducted if cancelled upfront without any reason & if shipped & returned AED 25 will be deducted for  courier charges 

If you return the item that you received defective, damaged or incorrect you will be refunded full amount.